Refund Policy

Effective: 20 July 2026 · Version 2.2

What you are buying

Accessiqa's paid product is a one-time €49 full accessibility report for a single scanned site/page. It is not a subscription: there is no recurring charge and nothing to cancel. This policy explains when a refund applies.

Payment and taxes are handled by Stripe as Merchant of Record (the seller of record for the transaction). Refunds are issued through Stripe back to your original payment method; any VAT/tax collected by Stripe is refunded together with an eligible refund in line with Stripe's processing.

Right of withdrawal (14 days, consumers) and the digital-content exception

As a consumer (a natural person acting outside their trade, business or profession), you normally have 14 days to withdraw from a distance contract. However, the full report is digital content that is generated and delivered immediately after payment. At checkout you expressly request immediate delivery and acknowledge that, once the report has been generated and made available to you, your right of withdrawal is lost for that delivered report (EU Directive 2011/83/EU, Article 16(m)). We disclose this clearly before you pay. Business (B2B) buyers have no statutory withdrawal right.

When we refund

We will refund the €49 fee in the following cases:

a) The report was not delivered due to a fault on our side — e.g. payment completed but the report failed to generate and we could not fix it within 5 business days.

b) Duplicate charge or a technical billing error.

Because the report is delivered instantly and in full, we do not offer "changed my mind" refunds once the report has been generated — but if you are unhappy with the result, contact us and we will try to help.

How to request a refund

Send your request to hello@practicalapps.studio with the email used at checkout, the scanned URL, and a description of the problem. Valid requests are processed within 10 business days; the refund is returned to your original payment method (typically 5–10 banking days via Stripe).

Chargeback prevention

Please contact us directly first. We handle complaints proactively and can usually resolve them faster and more simply than a card chargeback process.